Remote Support

In order for dcs associates to provide you with remote support, we occasionally need to connect to your computer. We use a software package called TeamViewer.

“TeamViewer provides a clean, easy-to-use interface to empower you with state-of-the-art remote access technology.”

In order to provide a connection to one of our support engineer, please follow the below instructions:

  1. Click the download button below, once it has finished downloading please ‘run’ the downloaded file.
  2. A 9 digit number will be displayed (see screenshot to the right) once the client has finished downloading, along with a 4 digit passcode.
  3. Please give these codes to your support engineer, dcs associates will then connect to your computer and resolve your problem.
    Please be sure that this software is secure.
Windows Download
MacOS Download

“TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via black- and whitelists.”

Closeup of man back view in microphone headset sitting at the computer and white desktop. Staying at home, working remotely, distance customer service, call center, home office, help desk concept.

Questions? Get in touch...


There were many issues that required to be immediately addressed and this was successfully completed and DCS continue to maintain our systems despite our limited resources to invest in new hardware and operating systems.
Eynsham Hall
….we had to make the decision whether to outsource our IT support and advisory services which was a daunting decision to make, a decision I have not regretted since working with dcs.
Cotswold Inns and Hotels
DCS have provided excellent service and support to the hotel over this period, offering pragmatic and solution focused IT and systems advice and always adopting a proactive and diligent approach.
Hamilton Hotel Partners
dcs associates have always gone the extra mile, with advice, guidance and support.
Stanton Manor
The team are helpful, very quick to respond to any issue we may incur and are a pleasure to deal with.
Andrea Turner Finance Manager
It is always very refreshing when a company you consult advises you on what expenditure is NOT needed to get systems running correctly and efficiently rather than what we do have to spend.
Guyers House
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